Return & Refund Policy

Return Requests

If you are not satisfied with your purchase, please contact us at [email protected] to request a return.

Include your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide return instructions in accordance with this policy and applicable consumer protection laws.

Return Conditions

For change-of-mind returns, items should generally be unused, in their original condition, and returned with their original packaging and accessories, where applicable.

Return eligibility depends on the reason for the request and applicable law. These conditions do not limit your statutory rights regarding defective or incorrectly supplied products.

Please contact us before returning an item. Do not send products to our business address unless we have confirmed it as the appropriate return location.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us with your order number and photographs of the issue, where available.

We will review the information and arrange an appropriate resolution, which may include a replacement or refund, in accordance with applicable law.

Refunds

Once your return or refund request has been approved, we will arrange the applicable refund.

Refunds are generally issued to the original payment method unless otherwise agreed or required by law.

The time needed for funds to appear in your account may vary depending on your payment provider or financial institution.

Return Shipping Costs

For eligible change-of-mind returns, return shipping costs may be the customer's responsibility where permitted by law and properly disclosed.

For confirmed defective, damaged, or incorrectly supplied items, we will cover reasonable return shipping costs where required by applicable law.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests depend on the order's processing and fulfillment status. Any mandatory cancellation rights provided by applicable law remain unaffected.

Contact Information

BRAND: Everybadeh

LEGAL COMPANY NAME: Gucheng County Jiangru Man Trading Co., Ltd.

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

WEBSITE: https://everybadeh.com